Privacy Policy

1. Introduction

Welcome to Pinchez Merchants ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at pinchezmerchants.com and use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Billing and shipping addresses
• Payment information (processed securely through third-party payment processors)
• Order history and preferences
• Account credentials and profile information

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage:

• IP address and device identifiers
• Browser type and version
• Operating system
• Referring URLs and pages visited
• Time and date of visits
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• Process and fulfill your orders
• Provide customer service and support
• Send order confirmations and shipping updates
• Improve our website and services
• Personalize your shopping experience
• Send promotional communications (with your consent)
• Comply with legal obligations
• Prevent fraud and ensure security

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our website and providing services
• Payment Processors: With secure payment processing companies to handle transactions
• Shipping Partners: With logistics companies to deliver your orders
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Keep you logged in to your account
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve our website functionality

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.

6. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure server hosting, and regular security assessments. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your personal information
• Restriction of processing
• Data portability
• Objection to processing
• Withdrawal of consent

9. Third-Party Services

Our website may contain links to third-party websites or integrate with third-party services, including:

• Meta/Facebook Pixel for analytics and advertising
• Payment processors (M-Pesa, banks)
• Email service providers
• Customer support tools

These third parties have their own privacy policies, and we are not responsible for their practices.

10. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: